Tips to Big Give (registered charity number 1136547) enable us to deliver our charitable mission and help us provide match funds to our charity partners. We truly appreciate any tip you can give – no matter the size.
If you accidentally selected the wrong tip amount when making your donation, please contact Big Give Support as soon as possible.
Please provide:
- The email address used for the donation.
- The charity or campaign you donated to.
- The date of the donation.
- The donation amount.
- The tip amount.
We can then locate the transaction and confirm whether the tip can be refunded.
Once a refund has been processed, it may take several working days to appear in your account. The exact timing will depend on your bank or card provider.
Refunding the tip does not require the charitable donation itself to be refunded.