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General

12 Articles

Who are Big Give?
What is match funding?
Who matches the donations?
How does Big Give’s match funding work?
What are the benefits of match funding?

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I'm a charity

78 Articles

How do I register and set up a Big Give account?
I’m having issues accessing my charity account
How do I reset my charity account password?
How do I delete our charity account?
Our charity number has changed – how can it be updated?

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I'm a donor

21 Articles

What currencies can I donate in?
Why was a donation not matched?
What payment methods are accepted?
How does online match-funding work for the public?
Why can’t I find XYZ charity in the list of participating charities?

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Popular Articles

What is restricted vs unrestricted funds?
Are funds we receive from Gift Aid claims restricted?
Why is the minimum BACS donation amount £500?
I want to remove one or more of the payment cards on my account.
Why do you not accept other payment methods, like Paypal and CAF?

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