Donations made by debit/credit card (including Apple Pay and Google Pay) can be refunded up to seven days from the donation date. Please get in touch with Big Give directly at hello@biggive.org. You will need to provide your donation reference number (as shown in the confirmation email receipt you received).
For donations made through donation funds, please get in touch with Big Give directly at hello@biggive.org within 3 days of the donation being made if you want a refund. Donations made via this feature are subject to different rules and may be paid out to charities quicker than debit or credit cards.
Any refund request made after seven days for debit/credit card or 3 days for donation funds must be made directly to the charity.