Please contact Big Give by raising a case on our Website if you want a refund for your donation made via the Donation Funds feature within 3 days of the donation being made. Donations made via this feature are subject to different rules and may be paid out to charities quicker than debit or credit cards. If a donation has already been paid out, refund requests will need to be made directly to the Charity.
Requests for refunds of ‘tip’ donations to The Big Give Trust must be made within 7 days of the donation being made in order to be accepted by raising a case on our Website.