There are two kinds of rejection letter from HMRC.
- Rejection of Big Give as the nominated agent
- Rejection of a gift aid claim that Big Give has sent to HMRC on your behalf
If you have received a rejection letter from HMRC, it usually means that the data that HMRC holds for you does not match the data that you provided on the Gift Aid form in the charity portal.
Please contact us through hello@biggive.org and send us a scan of the rejection email. We will investigate and let you know what to do.