We would advise cross-referencing the donations report with payments you have received from us, and also checking the donation payout cycle for the campaign. Donations are paid out in tranches, so you will receive payments in weekly instalments. Please also note the fees which are deducted from the donations paid out to you. You will be able to see the gross and net donation amounts within your donation report.
If you are still unable to reconcile the payments, please contact Big Give.